Join One to One IA x Expérience Client, the must-attend event for those transforming customer relations in the age of artificial intelligence.
The business event that connects customer experience decision-makers with AI innovators.
One to One IA x Expérience Client is not just another event. It is a strategic accelerator that brings together, in Biarritz, the players redefining the standards of customer relationships in the age of artificial intelligence.
From 6 to 8 October 2026, CX, marketing, digital and data leaders, along with technology partners, come together to address today’s real challenges: large-scale personalisation, generative AI, omnichannel orchestration, performance management, and customer emotion.
Each decision-maker is selected based on their projects and priorities, and each exhibitor is qualified for the genuine relevance of their solutions.
The result: a deliberately curated, high-level ecosystem where every meeting holds real business potential.
Over three days, the event creates valuable connections, drives concrete decisions and turns intent into actionable projects:
- A 100% business-focused format : qualified and targeted One to One meetings
- A community of carefully selected decision-makers shaping the future of customer experience
- Selected solution-driven exhibitors addressing specific business challenges
- High-value content : keynotes, conferences, workshops and unfiltered feedback
Are you responsible for customer experience, marketing, data or digital? Do you have ongoing projects and are looking for concrete solutions to accelerate their deployment?
Take part in One to One IA x Expérience Client and meet the partners who can move your challenges forward: technology players, AI experts and customer experience specialists. Over three days in Biarritz, experience a 100% business-focused event, driven by targeted meetings, high-value content and direct exchanges between decision-makers.
Take advantage of a wealth of business opportunities in an exclusive setting in Biarritz
In less than 72 hours, One to One IA x Expérience Client enables you to:
- Meet key players in AI and customer experience, selected for their ability to address concrete challenges: generative AI, data, personalisation, marketing automation, voice of customer, omnichannel orchestration…
- Accelerate your projects through One to One meetings that are pre-scheduled, qualified and aligned with your business priorities
- Engage with your peers, challenge your approaches and share your priorities with other CX, marketing, digital and data decision-makers
- Put your strategies to the test through demanding content: keynotes, conferences, collaborative workshops and concrete feedback from real-world use cases
Your invitation as a decision-maker
Steps:
- I submit my request: I complete an online form outlining my needs and projects.
- My profile is reviewed: our Guest Experience team checks my eligibility within 7 days.
- I build my agenda: if my application is approved, I access the platform to schedule my meetings.
- I attend in Biarritz: over 3 days, I alternate between business meetings, conferences and peer discussions.
All-inclusive support:
- Full access to the event: One to One meetings, conferences, workshops and round tables
- Accommodation in premium hotels on 6 and 7 October 2026
- Return transport reimbursed up to €235 incl. VAT (subject to conditions)
- All meals included: breakfasts, lunches and dinner cocktails
- Access to evening events and key networking moments
Do you offer solutions in AI, data or customer experience and want to meet decision-makers actively looking for partners who can deliver?
Take part in One to One IA x Expérience Client and connect with more than 460 CX, marketing, digital and data decision-makers leading concrete projects. Over three days in Biarritz, showcase your expertise, engage in qualified meetings and initiate collaborations that genuinely transform customer relationships.
Build high-potential business connections in an exclusive setting in Biarritz
In less than 72 hours, One to One IA x Expérience Client enables you to:
- Build high-value connections with key customer experience decision-makers, through networking moments designed to generate meaningful exchanges, not superficial ones
- Meet more than 460 C-level decision-makers (CX, marketing, digital, data) leading identified projects, through qualified and tailor-made One to One meetings
- Turn every interaction into a business opportunity by aligning your AI and CX solutions with concrete strategic challenges
- Strengthen your positioning and increase your visibility through targeted speaking opportunities: workshops, keynotes, feedback sessions or high-impact sponsorship formats
Your exhibitor package
Key steps:
- Initial discussion with our sales team to understand your needs.
- Review of your application by the editorial committee, ensuring the quality of the solutions presented.
- Validation & access to your personal space to prepare your participation.
Included in your package:
Before the event:
- Personalised support to help you prepare your participation effectively.
- An online personal space to organise your agenda and showcase your offering.
During the event:
- A tailor-made programme of One to One meetings with decision-makers leading active projects.
- A turnkey stand, elegant and functional.
- Speaking opportunities to highlight your expertise.
- Exclusive networking moments during lunches and evening events.
For your teams and guests:
- Private shuttle transfers from the airport or train station.
- Accommodation in premium hotels.
- All meals included: breakfasts, lunches and dinner cocktails.
- Access to evening events and networking sessions.
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A programme of content designed to help you understand the new drivers of the customer experience in the age of AI
Each format within the One to One IA x Expérience Client programme is designed to provide a concrete understanding of customer experience transformations in the age of AI and to activate directly operational levers:
- Keynote: sessions led by technology partners sharing their vision of ongoing shifts and emerging uses of AI for customer experience.
- Workshop: real client cases presented by exhibiting experts providing solutions, with a focus on results, learnings and success factors.
- Plenary conference : high-level sessions to analyse major trends and redefine strategic priorities.
- Round table: discussions between decision-makers on real challenges, balancing business, data and customer emotion.
- Meet-up: short formats focused on soft skills, management and new approaches in response to AI.
- Startup pitches : 2 minutes to identify the most innovative solutions and challenge existing approaches.